Terms & Conditions

Terms & Conditions of Booking with Allure Holiday Lettings

Allure Holiday Lettings is a trading name of Artium Property Management Ltd.

ALlure Holiday Lettings is Thank you for booking with Allure Holiday Lettings. We hope that you have a wonderful stay at our properties. In order to make your stay as positive an experience as possible it is important that we clarify both ours and yours as our guest, responsibilities and liabilities. Please read the following terms and conditions carefully. If anything is unclear then please contact us at contact@allureholidaylets.com to avoid any misunderstandings.

1.BOOKINGS & CONTRACT

The booking will be deemed accepted and confirmed and the contract apply when the initial deposit or the full rental amount is paid, depending on the type of booking and a confirmation email is issued.

Bookings can be made on our website at www.allureholidaylets.com by completing the online booking process. Bookings must be made by persons over 18 years of age.

Allure Holiday Lettings act as agents for the Owner of the accommodation. The Contract of Letting is therefore between the Guest and the Owner of the accommodation. This agreement is made on the basis that the property is to be occupied by you for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and that you acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

2.RENTAL PERIOD

The rental period commences, unless otherwise notified, at 16:00hrs on the day of arrival and terminates at 10:00hrs on the day of departure. We may be able to accommodate early arrivals, however this is not guaranteed. Please enquire at contact@allureholidaylets.com to see if we can accommodate this. Subject to availability, we may be able to offer a late check out up to 13:00hrs on the day of the departure, however this will be subject to an additional fee of £30+VAT. If a late check out is available we will confirm this via email.

3.PAYMENTS & REFUNDS

We handle all our payments securely online via credit or debit card. Unfortunately cash, cheques and bank transfers are not acceptable forms of payments.

Non-refundable rates, require the full payment on booking including any additional charges or deposits.

Refundable rates will require a 20% of the total booking to be paid on booking, with the remainder due 14 days prior to arrival. We will charge the card with which you made the booking 14 days prior to arrival. If we are not able to charge this card, then we will contact you for alternative card details. If we are not able to process a payment 10 days prior to your arrival then your booking will be cancelled and there will be no monies refunded . Bookings made within 14 days of arrival will require the full payment on booking, regardless of whether the booking is refundable or non-refundable.

4.CANCELLATION

If you wish to cancel your booking then please contact us at contact@allureholidays.com, however our non-refundable rates are not cancellable.

Our refundable rates are cancellable up to 72 hours prior to your rental start. Cancellations received after this time but prior to 24 hours before the rental start will receive a refund of 50% of the total rental value. Any cancellations made within 24 hours of the scheduled rental start will not receive any refund.

Should you wish to cut short your holiday before the end of the rental period no refund shall be given for the period of time during your rental period where you do not occupy the property.

5.COVID-19/OTHER PANDEMIC DISEASE BOOKING POLICY

Any bookings impacted by government enforced restrictions due to the impact of COVID-19 or any other pandemic disease may be eligible for a full value credit note, or a free change of dates depending on the date the reservation was made.

6.USE OF PROPERTY

You agree that the number of people staying at the property will not exceed the maximum number stated on your booking without prior written confirmation from Allure Holiday Lettings and will not exceed the maximum number stated for that property on its listing. Some properties may be able to accommodate additional occupants, however this will be clearly stated on the property listing and will attract an additional fee of £40 per person per night.

You agree that the property will be used for personal and domestic purposes only. You shall not use the property for any commercial purpose. We reserve the right to terminate without notice and without refund for a breach of this condition.

You agree that the property will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the property.

7.CARE OF PROPERTY

Damage Waiver

You and all members of your party agree to keep the property and its contents in the same condition and repair as found on your arrival. You acknowledge that you are liable to pay for all damage to, at, or in the property during your booking which was directly or indirectly caused by your action or inaction.

If either you or any of your party by act or omission cause damage to the property and or its contents, you agree to pay upon written demand any reasonable costs incurred in making good any such loss or damage.

We conduct a check of the property prior to your arrival. If you discover any damage to the property on your arrival, please let us know by emailing contact@allureholidaylets.com on the day of your arrival. If you do not contact us regarding any damage then we will assume that the damage was caused by you and your party and will charge you accordingly.

You agree to compensate us for any fees or charges that may become payable, including compensation to occupiers of neighbouring premises caused by your actions or failure to fulfil any of the obligations in this agreement.

The Property may only be used for purposes permitted under this agreement. Any appliance, fixtures and fittings must be operated in accordance with provided instructions and in a reasonable and careful manner.

Fair wear and tear of the property will not result in any charge to you, however charges will be made for any additional damage to the property or its contents. Any costs associated with additional cleaning or replacing items will be taken from your damage deposit.

8.PARTIES

Parties or large gatherings are not permitted at the property. Any event if this nature being held will result in the forfeiture of the agreement, requiring you to leave the property immediately and no refund for any remaining rental period will be forthcoming.

9.PROPERTY ACCESS

You will be issued with access instructions prior to your arrival. All of our properties have smart locks that can be opened with a unique code that remains active for the duration of your stay.

10.SMOKING

All of our properties are non-smoking, including on any balconies. The use of e-cigarettes is also not permitted. If evidence of smoking is found then a minimum charge of £100 for additional cleaning will be applied to your account. We also reserve the right to charge for any additional lost income if the property is rendered uninhabitable by your actions.

11.PETS

Unfortunately, we cannot allow pets at any of our properties.

12.CHILDREN

If you are travelling with young children we can supply cots, toddler beds and high chairs. Please email us at contact@allureholidaylets.com at least 72 hours prior to your arrival and we will set these up ready for your arrival.

13.ADDITIONAL GUESTS

Some properties may be able to accommodate additional occupants, however this will be clearly stated on the property listing and will attract an additional fee of £40 per person per night. Please email us at contact@allureholidaylets.com if you require additional guests at least 24 hours in advance of your check-in date.

14.BED LINEN & TOWELS

We will provide clean bed linen, a bath towel and hand towel for each guest and two tea towels. Linen will not be changed unless your stay is of 8 nights or more. We will contact you to arrange a suitable time to change the linen if applicable. If you would like your bed linen and towels changed during your stay then we may be able to facilitate this at a cost of £30+ VAT for a one bed property, £50+VAT for a two bed property and £70+VAT for a 3 bed property. Please contact us at contact@allureholidaylets.com to check our availability to do this.

15.CAR PARKING

Some of our properties have on-site parking, however this will be confirmed in the property listing. If parking is not available, details of the local car parks will be on the property listing.

16.WASTE & RECYCLING

All of our properties have facilities within for you to separate general waste and recycling. As an environmentally focused company we ask you to recycle as much as you can. Each property’s communal waste and recycling facilities differ, however details of what to do at your property will be outlined in the welcome guide.

17.WIFI

All of our properties have Wifi and the instructions to access will be in the property guide within the apartment. However, no warranty is given as to the speed of the Wifi service nor its reliability. The Wifi service is provided with the expectation that speeds/data allowance may be limited, and no compensation will be given as a consequence of slow speeds/over consumption of data usage. Wifi may not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of Wifi.

18.ACCESS BY US

You or your party must allow us access to the property at all reasonable times and in the case of emergency at all times with or without you or your party being present. This is to enable maintenance work to be carried out, visits to allow us to comply with all relevant statutory requirements and the requirement of all regulatory bodies to which our properties belong. Our property managers shall be allowed access to the property at any reasonable time during any holiday occupancy, however we will always endeavour to give you at least 24 hours notice. In the event of an emergency this may not always be possible.

19.PERSONAL BELONGINGS/LOST PROPERTY

Our Properties do not accept any liability in relation to any damage to, or loss of your personal property and belongings except where such damage or loss is caused by the negligence of Our Properties. It is your responsibility to ensure that you have adequate holiday insurance cover. Lost property will be held for a period of 14 days from the departure date. Items will be returned to you if requested & you will be asked to cover the cost of postage & packing. Please note that all items will be posted in line with our standard postal days and we cannot guarantee any special postal requests. Alternatively, items can be collected from our Head Office address with prior organisation. Our Properties do not accept responsibility for the safe carriage of any items returned.

20.HEALTH & SAFETY

For your safety it is important that you read and adhere to the important information provided within Our Properties. This information includes; Fire Safety Notices and evacuation procedures as well as other information regarding appliances. The Owner has ensured that the property is reasonably safe for the purpose of our customers’ needs however each customer has a duty of care to take care of his or her own safety. Please ensure that you use the facilities safely & responsibly.

21.COMPLAINTS PROCEDURE

We always do everything we can to ensure our guests have a fantastic stay, but we acknowledge that from time to time things do go wrong.

Here’s what to do if you need to make a complaint:

If there is something wrong with your accommodation or your stay please contact our Customer Service Team by telephone on 01423 611110. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.

If your stay is over and you’re still unhappy, within 5 working days of your departure date please email us at contact@allureholidaylets.com. The form or the email must be written by the lead guest that made the booking. Please be sure to include your full name and also include your daytime and evening phone numbers. Please ensure that you give as much information and evidence as possible surrounding your complaint.

We will investigate the complaint fully and will look to resolve the complaint within 7 working days of receiving your email. All resolutions will be confirmed in writing via email, and any refunds that are agreed will be paid within 14 days of the decision being made. This does not include clearing days for the bank system.

Under no circumstances will compensation be made for complaints raised after the holiday has ended if you have not informed our Customer Service Team of your complaint, nor given us the opportunity to resolve the issue during your stay.

If you are unhappy with the outcome of your complaint, you may request a final written response from an Allure Holiday Lettings Manager within 14 working days of your written request. Should you still be unhappy with the outcome, you may raise a case with The Property Ombudsman.

Once we have responded to your complaint with the outcome, you have 14 days to respond, after this time we will consider this complaint closed. Any response given after 14 days will be void.

22.LIABILITY & COMPENSATION

You acknowledge that you are liable for all costs associated with damage (subject to section 3 above) to, at, or in the Property during your Booking which was directly or indirectly caused by your action or inaction.

23.GENERAL

Any notices required under this agreement will be deemed if sent by email to you, provided that no such notification of non-delivery is received, and the notice will be deemed served eight hours after sending of the email.

The unenforceability or invalidity of any clause in this Agreement shall not have an impact on the enforceability or validity of any other clause.

This agreement is governed by and construed in accordance with the laws of England and Wales. We and You agree to submit to the exclusive jurisdiction of the English courts.

Telephone: 01423 611110                                                                 Email: contact@allureholidaylets.com